Thank you for shopping at Rescued Wine Candles! We treat your privacy and security of confidential information with the utmost care and respect. Our privacy and security policies describe the information we collect and how and why we use the information, so that you can be rest-assured that shopping with us is easy and worry-free.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, billing and shipping addresses, phone number and credit card information. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails - The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Your privacy is very important to us. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
By using our site, you consent to our online privacy and security policies.
Payment: We accept Visa, Mastercard and Discover.
Since all of our candles are hand-poured and made fresh from our studio to your doorstep, please allow us up to 48 hoursto ship your order. Our goal is to process all orders as quickly as possible without sacrificing quality.
If your order is a rush, please contact us immediately at (530) 587-7947or email us at firstname.lastname@example.org so that we may accomodate you.
Only orders shipping to addresses within California are subject to a sales tax of 7.875%
Orders are shipped via UPS to addresses in the United States and Canada. Orders must be shipped to a physical address (no P.O. Boxes, please). For additional shipping options to Alaska and Hawai'i, please contact us at (530) 587-7947 or email us at email@example.com
Upon shipment, UPS Ground service takes an average of 2-7 business days depending on your location. Tracking information will be emailed to you once your order has been shipped.
While we do our very best to make certain that your merchandise arrives safely, we have no control over the handling of your package once it leaves our studio. In the unfortunate event that some of your merchandise is damaged during shipping, please contact us within 48 hours at 530-587-7947. Please do not discard the damaged items until speaking to us so that a claim can be filed with the shipping company.
If for any reason you are unhappy with your order, please call us at (530) 587-7947 0r email us at firstname.lastname@example.org as soon as possible within 15 business days of receipt. We will be more than happy to assist you.
Returns are accepted within 15 business days for a full refund or exchange and must be accompanied by the original receipt. We do not accept returns or exchanges on candles that have been opened, used or altered. Please note that we cannot accept returns or exchanges on final sale items. For any questions regarding returns, please contact us.
We value your opinion, and welcome comments, concerns and suggestions. Please feel free to contact us.
10607 West River St.
Truckee, CA 96161